Refund Policy
At Splencini, we are committed to providing you with the freshest and beautiful floral shop.
We realize that occasionally things don't go as planned, and we would like to help resolve
any problems with your order as soon as possible. Here's how our refund policy works in
regard to receiving a defective product or an item different from your order:
Defective or Incorrect Products
If you receive an item that is incorrect or a product that is defective, we want to make it
right. To initiate the process, please use one or more of the following steps:
- Immediate Contact with our executive: In case of you received defected or wrong item
from our side, within 24 hours after receiving item you should contact us for further
procedure.
- Details to include: We will try to resolve your problem as soon as possible after taking
order number, and short description of the problem from your side. If you want to send a
photo of the defected piece or wrongly received item then it will be very convenient
from us.
- Replacement: We will do our greatest possible thing to help you in making a replacement
for the product which you wrongly received from us without extra costing.
- Refund: If replacement is not possible from our site, we will take your bank details for
further refund process.
Refund Conditions
A refund is possible only in the following cases:
- Time Limit to Notify: Defects or other discrepancies should be informed within 24 hours
of receipt of the product.
- Product Condition: The condition of the product needs to be the same along with exact
condition or same packaging
Updates to Policy
We may change this refund policy from time to time by updating this page. When such changes
are made, we will post the updated policy on our website, and we encourage you to review it
periodically. Continued access or use of our services by you shall be deemed an acceptance
of the updated policy.
Contact
If you have any queries regarding our services, please feel free to contact us.
