Terms and condition

Introduction

Welcome to Splencini, a Hong Kong-based flower shop. By accessing or using our website or services, you agree to be bound by the following Terms and Conditions. Please read them sensibly before using our services. If you do not agree to these terms, please do not use our website.

Services

The Services include the floral arrangements along with the related products. Various types of flower arrangements and various gift items are sold through the website. Customers can place orders through the website. Cash-on-delivery facility is also available.

Ordering and Payment

1. Order Processing: We will send an order confirmation, and an estimated delivery date after placing an order with us.
2. Cash on Delivery: In case of COD payment, the total amount shall be payable in cash at the time of delivery. We do not accept credit cards or any other modes of payment in case of cash-on-delivery orders.

Data Privacy and Non-disclosure

1. Collection of Information: We collect personally identifiable information including but not limited to your name, contact details, shipping address, billing information, etc., solely for the purpose of processing your order and delivering it.
2. Exclusion of liability: Your personal information is confidential. Splencini will neither sell nor trade nor transfer to the third party your data. We may use your personal information internally for the purposes of fulfilling an order and for customer services.
3. Security: We integrated various security measures to ensure that your personal data is safeguarded against theft, loss, and unauthorized access or misuse. However, no system is secure, and we cannot guarantee this with absolute certainty.

Delivery and Returns

1. Delivery: We make a huge effort to have your order delivered on the date you indicate. Since delivery times are estimates, delays may occur. We are not responsible for any delay beyond our control.
2. Returns: Since many products are tailored to individual customers' needs, we do not allow returns in many cases. In case of an issue with your order from our side, you shall write to us within 24 hours of delivery.

Intellectual Property

All content of whatever nature, including text, images, and logos, on this website are owned by Splencini and are protected by copyright and trademark laws. You agree not to copy, download, or otherwise reproduce, modify, display, distribute, transmit, publish, sell, or otherwise use any content from this website without the explicit prior written permission of Splencini.

Limitation of Liability

In case of any indirect or coincidental damages by using our products or services, Splencini cannot be held liable. Our liability extends according to the jurisdiction and law.

Amendments of Terms

We may amend these Terms and Conditions at any time. Changes shall be published on our website, and the use of our services shall constitute your agreement to any modified terms.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong. Any dispute arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the Hong Kong courts.

Contact

For any of your queries, call or email us.