Shipping Policy

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Shipping Policy

Welcome to Splencini! At Splencini, we love flowers and making deliveries to your doorsteps in Hong Kong. Here is all that you need to know with regard to our shipping:

Delivery Areas

We are happy to serve every area within Hong Kong. Be it Central, Kowloon, or the New Territories; we have got you covered!

Delivery Times

We are committed to delivering your flowers with extra maintenance and efficiency. Delivery hours start from 9:00 AM to 7:00 PM, Monday to Saturday. Note that same-day deliveries can be accommodated for orders placed before 2:00 PM, but it is always better to provide us with some notice in advance so that we may serve you better.

Delivery Charges

We charge a flower at rate for delivery of HKD 50 for all deliveries within Hong Kong. For orders over HKD 800, we're delighted to provide free delivery.

Delivery Process

  1. Order Confirmation: Once you place an order, you will get a confirmation email stating all the details. We shall also send you a message on the day when your flowers are out for delivery.
  2. Criteria: The delivery window is the time frame requested to deliver. If, for any problem or issue, it is not possible to deliver within that time, our team will keep updating the customer.
  3. Recipient Contact: In case the recipient is not available to accept delivery at the requested delivery time, then we try to contact him/her to reschedule it. In case this cannot be done, then we would work out a mutually feasible alternative delivery time.

Special Requests

Have a special request? From specific delivery times to special handling instructions for your flowers, let us know when you place your order and we will do our finest to accommodate.

Quality Assurance

We are committed to your complete satisfaction. That is why we take extra measures to make sure your flowers are fresh and beautiful, and your arrangements are made with extreme in upkeep. If you have any questions about your delivery, please contact us, and we will be happy to assist you.

Contact Us

For any queries regarding shipping policy feel free to contact us.